A front$-$line manager at a day spa interacts daily with their employees who run the front desk, perform massages, skin treatments, manicures and pedicures, facials, and waxing services, and keep the spa clean and stocked with snacks and beverages. This front$-$line manager spends most of time

Multiple Choice

making strategic decisions.

creating tactical and operational plans.

planning and organizing

Implementing the general guidelines established by high$-$level management.

directing and controlling.