A full-service salon and spa recently hired Natasha as a receptionist. Her job mainly involves greeting customers, booking appointments, and connecting customer calls to the appropriate department. One of the walk-in customers asked Natasha to recommend a natural treatment to reduce the dryness on his skin. Natasha replied that the customer would have to wait to meet the spa manager, as this was not her job. How should the manager react to Natasha's response? Multiple Choice The manager should ask Natasha not to interact with walk-in customers in any situation. The manager should be happy that Natasha is not deviating from the job description. The manager should promote Natasha to the position of a customer service rep. The manager should demote Natasha to a much lower position. The manager should train her so that she knows about the spa's products and how to sell them