A group of fourteen (14) consisting of travel agents and tour operators from England went on a familiarization trip (fam trip) to Mauritius. Since the purpose of the fam trip is to encourage the tour operators to sell Mauritius as an option in their country, it was important that the fourteen tourists (participants) "sample the product". So they went to some of the local sights. One of the sights chosen was the Botanical Gardens at Pamplemousses, in the south of the country. An on-site tour guide was to meet the bus at the venue. On arrival at the sight, the tourists disembarked from the tour bus. The tour guide approached the bus with a cigarette hanging from his mouth. Without a proper greeting, he launched into his commentary of the Botanical Gardens in his native tongue of Creole. When walking through the area, there were deer and a turtle farm, but the tour guide sped along without allowing the tourists time to take photographs. At a stop, one of the tourists asked a question and the tour guide replied that he did not know the answer and it was not a relevant question anyway. On returning to London, the travel agents and tour operators refused to sell the package tour to Mauritius that included a visit to the Botanical Gardens. The representative from the Mauritian Tourism Promotion Authority that organized the fam trip wondered why this was a frequent occurrence with all the tour operators on that trip. Hence a follow-up call was made to the travel agents and tour operators on the trip. All the comments centered on the tour guide and his performance.

• In about one hundred (100) words, write how you would correct the errors of the tour guide.