A group of managers (N = 25) participated in the problem-solving module of a leadership development program two weeks ago. The module consisted of two days in which the group focused on the correct process to use in problem solving. Each manager supervises 15 to 20 employees. The company is willing to change the program, and there is an increasing emphasis in the company to show that training expenses are justifiable. You are asked to evaluate this program. Your boss would like the results of the evaluation no later than six weeks from now. Discuss the outcomes you would collect and design you would use. How might your answer change if the managers had not yet attended the program?

Reminder, here are some of the learning outcomes:

• Reactions
• Learning or cognitive
• Behavior and Skill-based
• Affective
• Results
• Return on Investment