A guest named John enjoys a delicious meal in the hotel restaurant. After settling the bill, he realizes that he left his phone behind. John contacts the hotel's lost and found department to report his missing phone.

After a thorough search, the restaurant staff finds John's phone tucked between the cushions of the chair he was sitting on. The hotel promptly contacts John to inform him that his phone has been found and arranges for its secure return. John expresses his gratitude for the efficient handling of the situation.

REQUIRED

1. INCIDENT / ITEM DESCRIPTION INCIDENT DETAILS

2. FOLLOW UP ACTION

3. HOW TO AVOID THE INCIDENT FROM HAPPENING AGAIN