A gym member complained to the receptionist that the rooms are too hot. The receptionist explained the gym follows specific standards, and the temperature for rooms in use should be $20$ degrees.

This clearly exemplifies a behaviour that potentially widens:

Group of answer choices

All answers are correct

Gap $5($The employee gap$)$

Gap $4($The communications gap$)$

Gap $3($The service performance gap$)$

Gap $2($The service design and standards gap$)$