A health club has 4 employees

A health club has 4 employees who work on lead generation. Each employee contacts leads 20 hours a week and is paid $20 per hour Each employee contacts an average of 150 leads a week. Approximately 11% of the leads become members and pay a onetime fee of $100. Material costs are $180 per week, and overhead costs are $1,600 per week. a. Calculate the multifactor productivity for this operation in fees generated per dollar of input. [Do not round intermediate calculations. Round your nal answer to 2 decimal places.) b. The club's owner is considering whether to purchase a new software program that will allow each employees to contact 30 more leads per week. Material costs will increase by $120 per week. Overhead costs will remain the same. Calculate the new multifactor productivity if the owner purchases the software. {Do not round intermediate calculations. Round your final answer to 2 decimal places.) c. How would purchasing the software affect productivity? (Enter the change in productivity as a percentage rounded to one decimal.)