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A health insurance company operates a 24/7 nurse advice line and is concerned about long call wait times. A time study team collected observations for
A health insurance company operates a 24/7 nurse advice line and is concerned about long call wait times. A time study team collected observations for the advice line's answer time (in seconds) over a one-week period, and the results are displayed in the tab CallWaitTimes. a) What would you suggest as the most appropriate control chart to use in this context
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An Introduction to Management Science Quantitative Approach to Decision Making
Authors: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran
15th edition
978-1337406529
