A high-quality customer service is essential if you want to develp a high growth, high retention business. No one starts out perfect, so we hope the customer service ideas towards operational excellence and enhancing the capabilities of the employee with "Customer First" approach will help every business to come up with new ideas for the business to push forward. Please prepare in PPT by answering following questions and submit on Moodle by July 27, 2022 and present in the class on July 27, 2022 1. You need to make a CRM system based on Project 1 2. Various unique customer service improvement ideas you can use to drive ROI. 3. Use information-gathering techniques learned to better serve customers 4. Develop strategies for communicating effectively with each behavioral style. 5. Recognize different types of difficult customers and effectively deal with them 6. Identify a variety of factors that make people diverse and that help to better serve them 7. Describe ways in which technology enhances an organization's service delivery capabilities