A homeowner and their builder fell out over the extension and modernization of a substantial country house.  Building had stopped when payment was withheld and the parties both went to Court.

The Mediator talked to both sides personally and confidentially to check on the issues which were actually important to them and what they required to move on.  A Mediation was arranged on neutral premises.

Both parties were sad that their previously friendly working relationship and trust going back many years appeared lost.  The homeowner felt unable to occupy the house in its current incomplete state and the builder did not feel confident of being paid if he finished the work.

The builder had no room to maneuver on compensation because of a client leaving them with a bad debt.  The homeowner needed resolution of an electrical issue and a guarantee that work would be resumed and completed satisfactorily.  

1. Who are the participants in the negotiation?
2. What is the situation?
3. What is the reason for the negotiation?