A homeowner calls Handyman Direct to replace a noisy bathroom exhaust fan.When the repariman areives at the home and examines the fan, he convinces the homeowner that the fan simply needs to be cleaned and oiled rather than replaced. This would fix the problem better than replacing thr fan witb lesa trouble and less expense. This sort of discussion between employees and customers is common at Handyman Direct, and indicates that the business has a (n)...orientation a) sales b) retailing c)production d)wholesaler e) none of the above