A hospital is trying to streamline its outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed below are the steps that a typical patient follows for diagnostic imaging. Create a flow process chart of the procedure and identify opportunities for improvement. Patient enters main hospital entrance and goes to central reception area. Patient waits at central reception for an available receptionist. Patient registers at central reception. Patient waits at central reception for a volunteer to escort to the right department. Patient taken to diagnostic imaging department. Patient registers at diagnostic imaging reception. Patient sits in department waiting area until dressing area is clear. Patient changes in dressing area. Patient waits in dressing area for a nurse to accompany to the exam room. Patient taken to the examination room. Nurse sets up the patient for examination. Patient waits for the doctor to come. Doctor comes, examines the patient, and goes away. Patient waits for the nurse to come. Patient taken back to dressing area. Patient dresses up. Nurse takes the patient to the bursar's office. Patient waits at the bursar's office. Patient completes the paperwork and payment. Patient finally leaves the hospital.