A hospital Performance Improvement (PI) team in the radiology department determined that the wait time for procedures in their department is too long. This team worked through the steps in the PI process, developed a project and timeline, collected data, and made a recommendation to improve the wait times.

The recommendation was to implement a new procedure for the registration process in their department. This project streamlined the registration process and reduced the wait times for patients, but failed to collect all of the critical information necessary to accurately bill and collect payment for services.

Administration was not happy because the billing issues they encountered were the first time they had heard about the registration process change.

In one to two paragraphs, analyze this scenario and determine why this project failed.