FREE Trial
Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

A hotel chain recently conduct a customer survey (n = 220) asking how likely theywould recommend the hotel to their friends or colleagues (11-point scale,

A hotel chain recently conduct a customer survey (n = 220) asking "how likely theywould recommend the hotel to their friends or colleagues" (11-point scale, 0 = not at alllikely, 10 = extremely).Here is the result.Please calculate the Net Promoter Score(show your calculation). Does this hotel chain do a good job in terms of customersatisfaction/loyalty? Why?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

International Marketing And Export Management

International Marketing And Export Management

Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr

8th Edition

1292016922, 978-1292016924

More Books

Students also viewed these Marketing questions

Question

★★★★★
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

Answered: 1 week ago

Question

★★★★★
(a) Explain how a limit worth may be tended to at run-time, both in a syntaxtree middle person and in collected code. What is the importance word "settled" already? [3 marks] (b) Give a model program...

Answered: 1 week ago

Question

★★★★★
importance of workalike balance for women as a leader in healthcare. 1. The purpose of the research; 2. Research question/s; 3. Findings and relevant data; 4. Any recommendations and; 5. The...

Answered: 1 week ago

Question

★★★★★
The following image shows a 2 . 0 kg box being pulled by a rope along a horizontal, smooth surface for 4 meters. A constant force of 6 N is applied from 1 to 2 meters. The force decreases at a...

Answered: 1 week ago

Question

★★★★★
A regression equation to be used to predict a dependent variable with four independent variables is developed from a sample of size 10. The resulting equation is Two other equations are developed...

Answered: 1 week ago

Question

★★★★★
How would you access each of the following types of information, and how would the content help you make investment decisions? a.Prospectuses b.Back-office research reports c.Investment letters...

Answered: 1 week ago

Question

★★★★★
Explain the relationship between stereotypes, prejudice, and empathy.

Answered: 1 week ago

Question

★★★★★
Discuss the digital disruption that is impacting the traditional print media of newspapers and magazines. What are some of the ways publishers can respond to these changes and attract and retain...

Answered: 1 week ago

Question

★★★★★
The Box Manufacturing Division of the Allied Paper Company reported the following results from the past year. Shareholders require a return of 9%. Sales Operating income Total assets Current...

Answered: 1 week ago

Question

★★★★★
A group of 6 people has an average hourly wage of $12.98/hour. Suppose that two individuals, with hourly wages of $9/hour and $14/hour leave the group, and a new person, with an hourly wage of...

Answered: 1 week ago

Question

★★★★★
Consider the following relational schema, representing five relations describing shopping transactions and information about credit cards generating them [the used notation is explained above]....

Answered: 1 week ago

Question

★★★★★
Apply the AOTA Code of Ethics to Case 9--My Neighbor's Keeper in the required text. Answer the following prompt: The AOTA Code of Ethics is broken down into three sections -- Core Values,...

Answered: 1 week ago

Question

★★★★★
A bicycle company is exploring which of the two following methods they should use to provide bicycle rack to its customers. A . making the rack on their own with intial cost ( fixed cost ) of 20000...

Answered: 1 week ago

Question

★★★★★
Capacity Management (Fall 2022) RCC currently has 15 coachers, including 10 champion coaches (e.g., ones won champion and/or hold master titles) who can teach all level classes: elementary,...

Answered: 1 week ago

Question

★★★★★
Describe the problem of medical errors in our delivery system. Evaluate the effectiveness of selected programs aimed at reducing medical errors in the U.S. healthcare system. Discuss one or more of...

Answered: 1 week ago

Question

★★★★★
Assume that Timberline Corporation has 2 0 2 3 taxable income of $ 2 8 6 , 0 0 0 for purposes of computing the $ 1 7 9 expense. It acquired the following assets in 2 0 2 3 : ( Use MACRS Table 1 ,...

Answered: 1 week ago

Question

★★★★★
Repeat Exercise 16.6 using the t-test of the coefficient of correlation. Is this result identical to the one you produced in Exercise 16.6?

Answered: 1 week ago

Question

★★★★★
Evaluate an exporters use of the product portfolio approach to decisions about its product line.

Answered: 1 week ago

Question

★★★★★
Explain the meaning of the following statement: Managing multiculturalism within the international marketing organization and within the markets it serves is what makes international marketing...

Answered: 1 week ago

Question

★★★★★
Select an industrially developed country (perhaps Japan or a European country) and a relatively less developed country (perhaps a Latin American or African country). Contrast the relative importance...

Answered: 1 week ago

Question

★★★★★
1. What does it mean to say gender is socially constructed? Can you identify some ways you participate in constructing gender when you interact with your friends?

Answered: 1 week ago

Question

★★★★★
2. What are some ways that research findings on gender differences in abilities and aggression are socially constructed?

Answered: 1 week ago

Question

★★★★★
3. What does it mean to take a feminist approach to the psychology of women? What does such an approach entail? Do you consider yourself a feminist? Why or why not?

Answered: 1 week ago

Previous Question Next Question