A hotel claims that 95% of its customers are very satisfied with its service. Complete parts a through d below based on a random sample of five customers.

a. What is the probability that exactly four customers are verysatisfied?

b. What is the probability that more than four customers are verysatisfied?

c. What is the probability that less than three customers are verysatisfied?

d. Suppose that of five customersselected, two responded that they are very satisfied. What conclusions can be drawn about thehotel's claim?

The probability that 2 out of 5 customers are very satisfied is _ assuming that 95% of customers are very satisfied. Based on thissample, it is _ (likely, or not likely) that 95% of customers are very satisfied.