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(a) How would you respond to a manager who makes the following statement? Unfreezing is not important. The subordinates will follow my directives. (25 marks)

(a) How would you respond to a manager who makes the following statement? "Unfreezing is not important. The subordinates will follow my directives." (25 marks)

(b) Which of the external forces for change do you believe will prompt the greatest changes between now and 2022? (25 marks) Total: (50 marks)

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