1. A. In your opinion as businesses become more technologically driven do you feel this has an impact on customer service why or why not? - and B. View the Ted Video: https://www.ted.com/talks/joe_gebbia_how_airbnb_designs_for_trust First describe how Air BnB designs for trust in customer service. Then describe other businesses that currently do not use such methods who might benefit from their application. PLEASE DO NOT COPY AND PASTE FROM ANOTHER ANSWER ON HERE. THANK YOU