a. Interpret the flowchart by writing up a narrative of the Shipping and Billing business process.

b. Based on the Shipping and Billing process, identify a few strengths and weaknesses in the process.

Shipping and Billing (Nancy Ford) Receive customer purchase order For cash sales, see cash receipts flowchart first From A Prepare pre- numbered sales invoice p. 21 Consut currert price list. See note below Kramer approves credit and initials approval on cust. purchase order (credit sales only) Customer purchase order Adams reviews invoice and support documents for accuracy Initials invoice Note partial shipments and out-of-stock items for subsequent beck- order shipments Pick items from inventory and fill order Ship customen order Prepare pre- numbered Cust purch. order Sales invoice 4 bill of lading Sales invoice 3 Sales invoice 2 To B. Serves as P. 19 packing slip Sales invoice1 Bill of lading 2 Cust. purch order 1. Bill of lading 2 Bill of lading Bill of lading 1 To customer with merchandise To customer with freight carrier Mailed to Customer Note Waren uses different invoices for cash sales than for credit sales. The two types of documents are similar and the two types of sales transactions are processed similarly, except where shown in the flowcharts. File Description N= Numerically C= Customer 18