a$)$ Introduction to the organisation you are familiar with, outlining the customer service strategy evident in this organisation $(25\%$ of assignment mark$)$

b$)$ Critically assess the alignment between the business goals and strategy of the organisation and value placed on the customer within the organization from your experience. $(25\%$ of assignment mark$)$

c$)$ Evaluate how the customer service strategy is delivered, resourced, and managed within this organisation and if you can note any gaps that exist. $(25\%$ of assignment mark$)$

d$)$ Briefly reflect on the changing trends in the marketplace that will impact on this organisation$$s existing customer service strategies. $(10\%$ of assignment mark$)$

e$)$ Report $$ Academic Writing $(5\%$ of assignment mark$)$

f$)$ Individual Presentation $$ Develop a PowerPoint Presentation, synopsising your report. Develop the Presentation as if it was to be presented to the Management$/$Board of your chosen Organisation $(10\%$ of assignment mark$)$