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(a) Is user experience design (UXD) better than user interface design (UiD)? Give your opinion. (b) Questions Q1(b)(i) and Q1(b)(ii) are based on Figure Q1(b).
(a) Is user experience design (UXD) better than user interface design (UiD)? Give your opinion. (b) Questions Q1(b)(i) and Q1(b)(ii) are based on Figure Q1(b). Mr. J would like to cancel his purchase of Ripping Hameor tig the XYZ website as shown in Figure Q1 (b). He understandose is often anxious when submitting cancellation requests. However, he is satisfied with the XYZ website which mitigateg his anxiety by immediately updating the order statug page after completing his cancelation request. Based on the given scenario, Figure Q1(b) shows a screenshot of the order cancellation page he made on the XYZ website. Figure Q1(b) (i) Discuss the user-centered design (UCD) principle that led to his satisfaction with the appropriate example. (ii) Identify FIVE (5) characteristics of the order cancellation page that relieve Mr. J's anxiety
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