You are a shipping/receiving staff member at Paracel Laboratories, a company that provides water and air quality testing services for residential, commercial, and industrial clients. Recently placed an order for laboratory supplies from Fisher Scientific, a lab equipment and supplies manufacturer and retailer.

The order arrived at the Paracel Laboratories loading dock today and you carefully moved the delivery to your workstation to inspect the equipment before delivering it to the staff. When you opened the boxes, some of the glassware you ordered was shattered. The order also included some items in incorrect sizes

a claim letter to Fisher Scientific's customer service department to complain about the condition of the materials you received. Remember to be specific about the problems with the order, and to ask for compensation.

Paracel Laboratories is located in Winnipeg, Manitoba, at 7495 Birch Road. The postal code is N3R 5G2. The phone number is 1-800-676-2775. The URL is www.paracellabs.ca. The Fisher Scientific location you ordered from is also in Winnipeg, at 44 Elm Street. The postal code is N3M 2T2. Invent any other details you need to format and address your letter.

To create effective correspondence, consider the following questions:

•What interpersonal factors are at work: What is your reader's perspective? What does your reader need?

•What business factors are at work: What kind of business relationship are you trying to build?

•What technical factors are at work: What technical details do you need to communicate