A knowledge management systemenables organizations to create an environment where knowledge can be captured, processed, stored, and made available for people in the organization that need it. The goal of knowledge management is to ensure that knowledge is always up-to- date, quality-assured, and delivered on-demand.

Todays' organisation business environment faces the impact of globalisation. A performing organisation can operate effectively and efficiently with the support of a knowledge management system. Since the entrance of Kmart as the first discount store in the 1969 in Burwood, Victoria, it has used a promotion- drive business model. The organisation uses advertising to promote its specials. Through knowledge management it is a decisive success factor for customer service and a must - have pillar of sustainable business success.

3000 words report writing

1. Do a thorough research on this topic by evaluating Kmart (Australia - a division of Wesfarmers) using the value chain and both the business model and business strategy.

2. Identify the relationship of knowledge management system to Kmart's business process and business strategy?

3. How well did its knowledge management systems support Kmart business strategy?

  4. What challenges need to be overcome by Kmart when applying knowledge management system?