A large car dealership is receiving more customer complaints than usual. Bea wants to use a cycle of inquiry to investigate what is going on. After gathering some initial data, Bea finds that more than half of the complaints are related to repairs made at the body shop. Now that she has determined that the body shop is a problem area, what should Bea do next? Which is the BEST next step and which is the WORST next step? 1. Look closely at the body shop to clarify the problem. 2. Ask the body shop workers to find a solution to the problem. 3. Notify the body shop workers that they may lose their jobs. 4. Brainstorm ideas to improve the work done in the body shop. Select one BEST answer and one WORST answer below