A large health system recently implemented its annual system-wide patient satisfaction survey. The survey results indicate that patient satisfaction has dropped sharply in the last year due to long wait times for specialty care appointments.

How would you solve this problem?

• Choose a specialty that you are familiar with, such as endocrinology, nephrology, neurology, cardiology, etc.
• Research and discuss external factors and internal factors that might have an effect on wait times for appointments in this specialty service.Provide at least three recommendations that the head of the specialty department should consider to address the external and internal issues you identified.
• Support your analysis and recommendations using at least two credible sources.