A large medical instrument company just hired Scott Daniels, a senior consultant from a large consulting firm, to lead a project to resolve the quality problems with the company$$s new Executive Information System $($EIS$).$ A team of internal programmers and analysts worked with several company executives to develop this new system. Many executives were hooked on the new, user$-$friendly EIS. They loved the way the system allowed them to track sales of various medical instruments quickly and easily by product, country, hospital, and sales representative. After successfully testing the new EIS with several executives, the company decided to make the systems available to all levels of management.