Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

A local dental practice has been approached by Groupon to run a teeth-whitening promotion. The practice consists of a husband and wife team, both dentists.

A local dental practice has been approached by Groupon to run a teeth-whitening promotion. The practice consists of a husband and wife team, both dentists. Before committing to the Groupon campaign, they are curious to better understand the value of a new customer. Also, they are unsure how much they should spend to attract new customers and have never tried to calculate the retention rate for the practice. Before moving ahead with a Groupon campaign, they decide to hire a GSU marketing student for a summer internship to look into some of these questions. You assemble the following data, based on an analysis of patient records, treatments, billing and accounting data. Annual margin dollars from a typical customer: $ 828 Customer retention rate: 73 % Promotional/communication costs/yr $ 21 Discount rate: 10 % Customer acquisition cost $ 95 Calculate the expected CLV for a new customer. Round to the nearest dollar.

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Advertising & IMC Principles & Practice

Authors: Sandra Moriarty, Nancy Mitchell, William Wells

9th Edition

9780132998208, 0132163640, 132998203, 978-0132163644

More Books

Students also viewed these Marketing questions

Question

Patients are charged premiums based on their risk rating.

Answered: 1 week ago