A manager of a local call center company recently approached you with the following question: "My employees seem to have a difficult time dealing with customer complaints and criticism. It seems like everyone leaves work emotionally drained and unsatisfied. What can I do?" Using your knowledge of emotions, emotional labor, deep and surface acting, and emotional intelligence how would you respond to this manager? In your answer, make sure to clearly describe the concepts of emotional labor and emotional intelligence. Also, be sure to explain how these concepts relate to managing one's emotions at work.