A manufacturing company recently notices an upward trend in employee turnover. This affects both new- and long-term employees.The company is not sure why this is suddenly occurring. In fact, Human Resources had not been really tracking these things until they noticed it was an issue.

• What kind of HR metrics should the company start using to track employee turnover costs and issues?
• Why are these metrics important to establish and continue with?
• Understanding what drives employee retention is the next step.What are four drivers of retention that this company should now focus on?
• Which two drivers do you think are the most important for any company, and why?