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A manufacturing company, XYZ Ltd, was experiencing low profitability for many years. You have been appointed recently there as a consultant to provide solutions to

A manufacturing company, XYZ Ltd, was experiencing low profitability for many years. You have been appointed recently there as a consultant to provide solutions to improve the business. During your stay at the company, the following key practices have been observed:

1. Inspection was done mainly at final stage to improve quality

2. Suppliers of raw materials were chosen on the basis of the price tag alone

3. Procurement officer kept on changing supplier for each raw material

4. Management blamed employees for poor productivity due to faulty system

5. Many employees received poor rating after the performance appraisal due to the faulty system.

6. Supervisors emphasized mainly on faults finding.

Using some of Demings 14 key points, explain how each of the above practices was harmful to the growth of the business. Include in your answer some recommendations to the company.

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