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A national retail store has leveraged its store, website, and catalog channels. The marketing director has calculated that a store customer who shops in all

A national retail store has leveraged its store, website, and catalog channels. The marketing director has calculated that a store customer who shops in all three channelsstore, catalog, and websitespends four to eight times as much as a customer who shops in only one channel. The store is likely following __________ strategy.

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