A neighbour attends an Open House but complains to your assistant at the door that they do not wish to give their details to be logged on to the Register as they do not wish the vendors to be told of their interest. You need to address their concerns and advise them of their rights and your obligations.

How would you address their concern, whilst trying to build rapport with the potential buyer? In your answer include three $(3)$ communication strategies you would use.

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