A new FinTech, Phoenix Ltd incorporated in Ghana, planned to have offices across Africa as part of its continental operations. In order to support its operations across the continent and to meet aim of delighting their customers through collaboration among teams with critical functions to achieve its revenue target. Phoenix is considering an Information System for its FinTech operation that has been integrated with all other systems including business productivity services (email, chat, telephone, video). You have been recruited as a Senior Enterprise Architect for the infrastructure projects design and implementation for business productivity services (email, chat, telephone, video) and its integration with the FinTech Systems to support its valued customers. To achieve digital enablement project deliverables.

1. Use the 5 steps involved in tactical planning process to document business productivity services for your client consideration.