A number of terms relating to the cost of quality and quality management are listed below: Appraisal costs Quality circles Quality cost report Prevention costs Quality of conformance External failure costs Internal failure costs Quality costs. Required: Select the term or terms that most appropriately complete the following statements. The terms can be used more than once. meet on a regular basis to discuss ways to improve quality. 1. A product that has a high rate of defects is said to have a low 2. All of the costs associated with preventing and dealing with defects once they occur are known as 3. In many companies, small groups of employees, known as 4. A company incurs and 5. A company incurs and 6. Of the four groups of costs associated with quality of conformance, in an effort to keep defects from occurring because defects have occurred. are generally the most damaging to a company 7. Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as are incurred in an effort to eliminate the production of defective products and the providing of substandard service. 8. 9. The costs relating to defects, rejected products, and downtime caused by quality problems are known as 10. When a product that is defective in some way is delivered to a customer, are incurred. 11. Over time a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest emphasis on 12. One way to ensure that management is aware of the costs associated with quality is to summarize such costs on a and