A patient at the drive$-$thru window insists her prescription should be ready now. The prescription has not yet been filled, and a line is building up behind her.

What would you be most and least likely to do$?$

MOST

PICK ONE OF EACH.

LEAST

Ask her to drive around the store and return to the drive$-$thru line. Let her know you will have the prescription ready when she gets back.

Apologize for the inconvenience and tell the patient you'll let her know as soon as the prescription is ready, which shouldn't be long.

Tell the patient that she has come at a busy time and there's only so much you can do$.$ Ask if she can return in an hour.

Let her know you understand her frustration. Suggest that you sign her up for text notifications so she'll know as soon as it is ready.