A patient calls at 11:15 a.m. on a Tuesday morning to say she has slipped on the ice while going out to get her mail and may have fractured her wrist. There is a good deal of pain and swelling. Her son is available to drive her to the office. You check today's schedule and find it is full. What is the best way to respond to the patient? Click on Replyand give me your ideas on ways to communicate in this situation.