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A patient is in the waiting room of a dentist's office. 0 0 : 0 9 View Audio Transcript How should the receptionist respond? A

A patient is in the waiting room of a dentist's office.
00:09
View Audio Transcript
How should the receptionist respond?
A 30-minute wait is fairly typical at any dentist's office.
I don't think you'll be waiting much longer, but I can't make any promises.
I don't know how much longer it will take, but we'll let you know as soon as possible.
I understand that you must be frustrated. This normally doesn't happen. It shouldn't be much longer.
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