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A primary tool of the continuous improvement process that measures and evaluates the quality of an organization's goods, services, or processes as compared with the

A primary tool of the continuous improvement process that measures and evaluates the quality of an organization's goods, services, or processes as compared with the quality produced by the best

-

performing companies in the industry is known as

Multiple Choice

reverse mentoring.

equating.

crowdsourcing.

benchmarking.

sampling.

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