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A process handles the email helpdesk and has a strict SLA to acknowledge all emails within 2 hours and provide a solution within 2 4

A process handles the email helpdesk and has a strict SLA to acknowledge all emails within 2 hours and provide a solution within 24 hours. Emails are received from different geographies for specific teams. Processing team finds it difficult to identify their respective emails and then respond within the given SLA. What are the possible solutions that one can suggest?
CognixTM Email Manager
Python Scripting
Robotic Process Automation
All of the above
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