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A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $320,000 Processing lost customer reservations 128,000 Rework
A quality control activity analysis indicated the following four activity costs of a hotel:
Inspecting cleanliness of rooms | $320,000 |
Processing lost customer reservations | 128,000 |
Rework incorrectly prepared room service meal | 64,000 |
Employee training | 128,000 |
Total | $640,000 |
Sales are $3,200,000.
This information has been collected in the Microsoft Excel Online file. Open the spreadsheet, perform the required analysis, and input your answers in the question below.
Prepare a cost of quality report. Round the percents of total quality cost to the nearest whole number and the percents of total sales to one decimal place.
Cost of Quality Report | ||||||||||||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales | |||||||||
Prevention | $ | % | % | |||||||||
Appraisal | % | % | ||||||||||
Internal failure | % | % | ||||||||||
External failure | % | % | ||||||||||
Total | $ |
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