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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 64,800 Customer service training 129,600 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | 64,800 |
Customer service training | 129,600 |
Discounting room rates due to poor customer service | 194,400 |
Reprinting customer invoices due to errors detected before given to customer | 259,200 |
Total | $648,000 |
Sales are $5,400,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
Cost of Quality Report | |||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
Prevention | % | % | |
Appraisal | % | % | |
External Failure | % | % | |
Internal Failure | % | % | |
Total |
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