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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $269,100 Customer service training 89,700 Discounting room

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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $269,100 Customer service training 89,700 Discounting room rates due to poor customer service 179,400 Correcting charges to customer invoices 358,800 Total $897,000 Sales are $6,900,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Percent of Total Percent of Classification Quality Cost Quality Cost Total Sales Prevention 0.30 % % 269,100 89,700 Appraisal 0.10 Internal failure 179,400 0.20 External failure 358,800 0.40 Totals 897,000 100%

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