A question about could service models. For the above case, which cloud computing service offering model is employed? Why does the company not choose other models?

Paragraph two mentions that the enterprise had partnered with a leading service provider for the management of its IT infrastructure in a shared environment. But the relationship was dotted with several challenges and problems. According to this paragraph, the company needs IaaS to solve their problem.

However, the first paragraph mentions that 99.9% uptime is required for their internet banking portal, which means the availability of the service should meet the requirement of ISO 9001:2008 mentioned in paragraph three. I don't know whether IaaS can do it.

Also, I am confused with the ISO 27001 standard, disaster recovery and 24X7 helpdesk. I don't know whether IaaS can provide these three, which is not mentioned in my textbook.

Thanks.

Client The public sector bank started its operations in the 1900s in India. Today the bank has spread its wings with more than 3000 branches in India and overseas and has an employeestrengthof close to40000employees. Dedicated IT hosting from Netmagic enables a leading public sector bank to achieve 99.9% uptime for their internet banking portal The public sector bank started its operations in the 1900s in India. Today, the bank has spread its wings with more than 3000 branches in India and overseas and has an employee strength of close to 40000 employees Dedicated IT hosting from Netmagic enables a leading public sector bank to achieve 99.9% uptime for their internet banking portal Industry BFSI Business Case The bank had ambitious growth plans both nationally &A leading public sector bank in India had signed up with a competing datacenter nternationally and could not compromise on the quality of service or security of their customer data. Issues with the existing service provider with respect to feqnt extremely customer-sensitive. They also faced frequent downtime and this affected downtime on the website, inadequate security measures and slow response times were affecting the business adversely. but they had their reservations about the security of the data stored, as it was daily business performance and customer satisfaction levels. With a refreshed brand image and ambitious plans to grow, the bank couldn't be bogged down by datacenter issues... what do they do? Hence, they decided to partner with a managed IT hosting services partner who could offer a robust, scalable and a highly available IT infrastructure, enhanced security levels, quick turnaroundtimeandspeedyresolution of issues. Business Challenge The enterprise (leading public sector bank) had partnered with a leading service provider for management of its IT infrastructure in a shared environment. But the relationship was dotted with several challenges and problems. The enterprise faced issues on account of policy setting, security, responsiveness and support. A major issue plaguing the bank was the frequent downtime on its website, which impacted their business performance severely. But what caused them a lot of concern were the issues related to the security of their customer data. The security had to be robust considering that it was a bank and dealt with private confidential customer information. The bank, thus, decided to look for a managed IT hosting service provider who could provide a scalable, robust, secure and highly available IT infrastructure to fulfill the need for security and confidentiality of its customer data and support its growth and expansion plans Solution Netmagic offered the bank a dedicated hosting solution to support the primary and DR hosting of the bank's website and its datacenters. Additionally, Netmagic provided: DC& Managed Hosting-Firewall, Dedicated Server, Bandwidth Services Managed Security Services-Comprehensive Network Attack Monitoring (CNAM) Infrastructure management services 24x7x365 end-to-end network management through NOC, 24x7 helpdesk support Disaster Recovery Replication and Management ISo 27001-information security standards ISo 9001:2008 quality management systems DR Disaster Recovery NOC Network Operations Center Value Proposition The bank evaluated several service providers in the market and finally chose to partner with Netmagic Solutions primarily due to the expertise and experience that the Netmagic team displayed during initial interactions. Other reasons for the customer opting for Netmagic services included carrier neutrality, ISO 27001 and ISO 9001:2008 certified Tier llIl datacenter facilities, processes designed as per the ITIL framework, and the involvement of the senior management team. Netmagic offered the bank a dedicated hosting solution with primary hosting and DR at two separate datacenter locations, end to end network management through NOC, 24x7 helpdesk support, and a burstable bandwidth to accommodate increased traffic to its portal. The bank has also taken servers at Netmagic's DC for hosting database and application .../Page 1 of 2 Client The public sector bank started its operations in the 1900s in India. Today the bank has spread its wings with more than 3000 branches in India and overseas and has an employeestrengthof close to40000employees. Dedicated IT hosting from Netmagic enables a leading public sector bank to achieve 99.9% uptime for their internet banking portal The public sector bank started its operations in the 1900s in India. Today, the bank has spread its wings with more than 3000 branches in India and overseas and has an employee strength of close to 40000 employees Dedicated IT hosting from Netmagic enables a leading public sector bank to achieve 99.9% uptime for their internet banking portal Industry BFSI Business Case The bank had ambitious growth plans both nationally &A leading public sector bank in India had signed up with a competing datacenter nternationally and could not compromise on the quality of service or security of their customer data. Issues with the existing service provider with respect to feqnt extremely customer-sensitive. They also faced frequent downtime and this affected downtime on the website, inadequate security measures and slow response times were affecting the business adversely. but they had their reservations about the security of the data stored, as it was daily business performance and customer satisfaction levels. With a refreshed brand image and ambitious plans to grow, the bank couldn't be bogged down by datacenter issues... what do they do? Hence, they decided to partner with a managed IT hosting services partner who could offer a robust, scalable and a highly available IT infrastructure, enhanced security levels, quick turnaroundtimeandspeedyresolution of issues. Business Challenge The enterprise (leading public sector bank) had partnered with a leading service provider for management of its IT infrastructure in a shared environment. But the relationship was dotted with several challenges and problems. The enterprise faced issues on account of policy setting, security, responsiveness and support. A major issue plaguing the bank was the frequent downtime on its website, which impacted their business performance severely. But what caused them a lot of concern were the issues related to the security of their customer data. The security had to be robust considering that it was a bank and dealt with private confidential customer information. The bank, thus, decided to look for a managed IT hosting service provider who could provide a scalable, robust, secure and highly available IT infrastructure to fulfill the need for security and confidentiality of its customer data and support its growth and expansion plans Solution Netmagic offered the bank a dedicated hosting solution to support the primary and DR hosting of the bank's website and its datacenters. Additionally, Netmagic provided: DC& Managed Hosting-Firewall, Dedicated Server, Bandwidth Services Managed Security Services-Comprehensive Network Attack Monitoring (CNAM) Infrastructure management services 24x7x365 end-to-end network management through NOC, 24x7 helpdesk support Disaster Recovery Replication and Management ISo 27001-information security standards ISo 9001:2008 quality management systems DR Disaster Recovery NOC Network Operations Center Value Proposition The bank evaluated several service providers in the market and finally chose to partner with Netmagic Solutions primarily due to the expertise and experience that the Netmagic team displayed during initial interactions. Other reasons for the customer opting for Netmagic services included carrier neutrality, ISO 27001 and ISO 9001:2008 certified Tier llIl datacenter facilities, processes designed as per the ITIL framework, and the involvement of the senior management team. Netmagic offered the bank a dedicated hosting solution with primary hosting and DR at two separate datacenter locations, end to end network management through NOC, 24x7 helpdesk support, and a burstable bandwidth to accommodate increased traffic to its portal. The bank has also taken servers at Netmagic's DC for hosting database and application .../Page 1 of 2