A. QUESTIONS: Please answer the following in English, Please provide your original ideas, Thank you tutor, I will appreciate it so much.

1.Sometimes family members, friends, and other people in your social circle often recommend service experiences you should try, like hotels, and restaurants. Think of a service experience that has been recommended to you. What aspects of the recommended experience would attract you to it? (10pts.)

2.As a sales executive of a resort, how will you get the trust of the customer or clients to avail of your products and services in the resort? What management strategy are you going to use? Explain. (10pts.)

3.As a service provider in the tourism and hospitality industry, how are you going to improve and maintain the service quality for your guest's satisfaction? ( 5pts.)

B. Measuring Quality in Hospitality Industry

People have argued that measuring success in the service sector is difficult. This is since many consumers are unaware that service is actually a product. The most famous models that measure quality service in the hospitality industry are the following:

a. The five Gap Model

b. SERVQUAL Model

c. Perceived Quality Service Model

d. The critical incident Technique (CRIT)

I expect you to research and analyze the four models used to measure quality in the hospitality sector. As much as necessary, use a variety of sources. Describe the illustrations and how they are utilized. (Be creative in presenting these models)

Please help me for a better ideas, THANK YOU TUTOR!