Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

A regional air carrier had high employee turnover in a variety of customer service jobs. Exit interviews revealed that employees left because they were bored.

A regional air carrier had high employee turnover in a variety of customer service jobs. Exit interviews revealed that employees left because they were bored. Job 1 employees sold tickets at the counter. Job 2 employees tagged and handled baggage. Job 3 employees announced departing flights. Job 4 employees announced arriving flights. Job 5 employees took boarding passes for departing passengers. Job 6 employees addressed the needs and concerns of passengers. Which of the following JCM interventions would make boring work more fulfilling?
Multiple Choice
Making Job 4 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job 3 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job 5 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job 6 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job 2 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Environmentally Responsible Supply Chains

Authors: Atalay Atasu

1st Edition

331930092X, 978-3319300924

More Books

Students also viewed these General Management questions