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A regional air carrier had high employee turnover in a variety of customer service jobs. Exit interviews revealed that employees left because they were bored.
A regional air carrier had high employee turnover in a variety of customer service jobs. Exit interviews revealed that employees left because they were bored. Job employees sold tickets at the counter. Job employees tagged and handled baggage. Job employees announced departing flights. Job employees announced arriving flights. Job employees took boarding passes for departing passengers. Job employees addressed the needs and concerns of passengers. Which of the following JCM interventions would make boring work more fulfilling?
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Making Job functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Making Job functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
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