A report by the UK Department of Trade and Industry and development agencies for Wales and London published in February 2001 predicted that the British call centre industry, an important provider of jobs in many depressed areas, Q1. What type of unemployment may some may lose a significant number of jobs to India. UK workers experience according to the The author of the report, Mike Havard, said, 'India report? (1) is building some of the highest-quality call centres in the world, supported by state of the art technology and Q2. Discuss whether an increase in staffed by a skilled, English-speaking workforce. government spending would reduce such Many of the facilities are better than the best the UK unemployment? (1) can offer." He urged British operators to improve the quality of their service, for example by reducing the time callers have to wait for an operator, if they do not want to lose business