A research and development team at a heavy equipment sales company is conducting research regarding the development of services that can be implemented by the company for its customers. The development is based on complaints received by the company in the last 6 months. The company and its stakeholders agree that they will improve customer satisfaction by responding to customer complaints into a service that is reliable and of good quality. After analysizing survey information, company decide to create Pareto chart to see which complains that should be solved in order to improve customer satisfation.

Factor Influence User Experience	# Frequency/Week
Customer is on hold too long	20
Customer get wrong product specification	75
Sales representative cannot answer customer's questions	15
Sales representative does not follow through as promised	30
Machinery guarantee is not clear for each product	125
Unclear machine specification	150

Use excel to store the data, list most frequently customer complaint and create the Pareto Chart of that data. Based on the Pareto Chart explain your understanding of the chart and define your strategy on the services development plan in order to ensure project quality.