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A Response to Change- Please check your textbook - Chapter 10 This case highlights possible resistance to change, or anticipated change, by employees who weren't

A Response to Change- Please check your textbook - Chapter 10 This case highlights possible resistance to change, or anticipated change, by employees who weren't involved in identifying problems and potential solutions. What caused the reactions to the study? Could these reactions have been predicted? How? What steps should Smith take to get the study back on track

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