Question
A restaurant conducts a customer survey in order to track their Net Promoter Score After calculating the percent of Promoters , Passives , and Detractors
A restaurant conducts a customer survey in order to track their Net Promoter Score After calculating the percent of Promoters , Passives , and Detractors , the restaurant found that they had the following percentages : Promoters : 40%, Passives : 40% , Detractors : 20%. What is this restaurant's Net Promoter Score ?
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International marketing
Authors: Philip R. Cateora, Mary C. Gilly, John L. Graham
15th Edition
9789339204464, 9780073529943, 9339204468, 007352994X, 978-0077446956
