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A retail store chain with locations across the country has recently experienced an increase in workplace incidents, including verbal and physical altercations between employees and

A retail store chain with locations across the country has recently experienced an increase in workplace incidents, including verbal and physical altercations between employees and customers. As a result, a human resources (HR) manager has been entrusted with establishing a formal workplace violence prevention program to safeguard workers and customers. What should the HR manager do to ensure the program is effective? Design a program that is optional for employees. Hold a meeting to discuss the program with employees and encourage feedback. Share it with management and supervisors first and ask their opinion. Keep the program stricter to avoid alarming employees

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