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A retail store's billing software crashes in the middle of a Christmas sale, leaving its staff helpless. The store's manager contacts the software company concerned,
A retail store's billing software crashes in the middle of a Christmas sale, leaving its staff helpless. The store's manager contacts the software company concerned, but no help arrives until the next day. The store's manager believes that the software company should have responded sooner, knowing how much was at stake. This raised level of adequate service is caused by _____. Multiple choice question. predicted service past experience personal situational factors explicit service promises
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